The Braille Skateboarding World store is open!
While we are still endeavouring to dispatch all orders placed before 16:00, Monday to Friday, the next working day please be aware that throughout this period there may be unavoidable delays to some deliveries including those caused by staff shortages and safety precautions taken by out delivery partners.
Up to date delivery times can be found throughout the checkout process. We thank you for your continued support during these difficult times and we look forward to the world returning to normal soon!
Due to the ongoing COVID-19 situation in the UK, all orders outside of the UK may be subject to dispatch and delivery delays. We will always ship your items as soon as possible.
All UK orders are being dispatched as usual.
Thank you for your support!
Our team remain on hand to help you whenever you need them. Contact us at using our online form here and we will get back to you as soon as we can.
Shipping pricing is automatically calculated based on the final weight of your products at checkout. Items are sent by Royal Mail or Hermes Tracked, tracking will be provided on your order.
Shipping with our Economy Tracked service typically takes between 3 and 5 business days.
*Please note that certain remote and offshore areas of the UK, including Northern Ireland, may be subject to extended delivery times.
Europe and Rest of World
Shipping pricing varies by destination. Please note that delivery times, availability and prices will be presented during the checkout process. Orders placed from Sweden, Finland and Denmark may be delivered to the ParcelShop closest to your location. Please bear this in mind when placing your order.
You may be required to pay VAT or other applicable taxes as well as import duties or charges before you receive your order. Please check at your local post office for up to date rules and charges that may apply.
If you have any questions regarding delivery please don’t hesitate to contact us here.
To give you the best possible chance of securing your product, you may be able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.
When placing a Pre-order using debit/ credit card payment you will be charged for the full amount of the order being placed. In practice, this will normally occur within 2 working days.
When placing a Pre-order using Paypal or Amazon Payments the full payment will be sent to us at the time the order is placed.
All re-stock dates given have been provided by our distributors and are often accurate, however these dates subject to changes beyond our control. In the event a pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.
Please note that if any other products are ordered in conjunction with a pre-order item; unless we let you know otherwise, these will be held until we can fulfil the whole order.
Final delivery costs and estimated delivery times are presented at checkout once the full delivery address has been entered. You will receive tracking information to the email address that you supply at checkout and if you provide a phone number you may be contacted on the day of delivery by the delivery driver if they need help locating your address.
If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package.
Our parcels are normally shipped with Braille branding, this is to make parcel recovery easier in the rare cases that parcel go missing. It also lets you get hyped that your parcel has arrived!
Can’t be home for the delivery? Don’t worry – Braille Skateboarding World can ship to almost any address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.
Almost all deliveries will take place as scheduled. However, certain issues may be out of our control resulting in possible delays. Due to this, we advise against taking time off daily routines, such as work, to avoid any issues. An order can be placed to go to a business address if needed. If you are worried about a delivery for any reason or have any queries please contact us here.
(Braille Returns) Mercury Brands
Unit 44K, Argall Avenue, London, E10 7QP
For returns/exchange support please contact us using our online form here.